I received the instructions needed to download and reinstall the RAD. I took a little time to go through the current version and verify that I would be able to meet my customer’s wants. The functionality to capture and print to clipboard/file is performing as expected. All relevant details are clearly available. In addition, I was able to capture the source data pop-up details using the windows copy/past function. That helps when we describe the original data source and provide explanations for inclusion and/or exclusion of data records used to derive composite priors based on part type similarity.
I wanted to express my appreciation to you and your folks. While I got frustrated, you were able to resolve the issue and respond quickly.
Please let your team know that I appreciate their efforts.