Warranties are a formal commitment to deliver (or require delivery of) reliable products/systems. They identify what is warranted, warranty length, what scenarios are/are not covered, and liability. For warranty planning: Include people, process and product costs; Warranted items fail; Performance quality is not guaranteed; Warranties define acceptable liability conditions.
Whether your company is marketing commercial products or selling to the Government, warranties are an important ingredient to competitive success. Effective warranty planning can ensure success, but lack of attention to cost analyses can spell disaster. This article is intended to introduce the basics of warranties and to identify sources for more information. Read More
During a recent project, a question arose about the feasibility of providing a ten year warranty for a new system. The system consisted of a proven electronic assembly and 40 newly designed hybrid electronic modules. Warranty costs could be significant if reliability risks were not fully understood. The company producing the system Read More